What is a Telephone Answering Service?
Telephone answering services are a great tool for small businesses who are trying to make it big. Here’s how it works:
When someone calls your business number, the call is routed to your telephone answering service provider and a virtual receptionist will answer the call. The idea is that that receptionist will sound like someone who is sitting in your office and will use your company name when they pick up the phone. The virtual receptionist will then transfer the call to you or someone from your staff or team – either to your landline or mobile. If you are not available to take the call, the virtual receptionist can take a message and send that message to you either through email or text.
Your virtual assistant will be trained to answer the calls for your company, and are courteous, polite and professional. You can indicate your preferred verbiages, greetings and specify names of people in your team who will handle specific customer concerns.
There are lots of options that you can choose from. For example, you can also elect a virtual number, such as a 1-800 number for your company. When customers call that number, they will automatically be directed to your virtual assistant who will answer the call and assist the customer. Depending on your company’s size, needs and the industry that you belong to, you can include call forwarding and other such services.
What It Can Do For You
Especially for small and start up companies, having a business number and a receptionist will make your company sound and feel more professional. Customers will feel more confident doing business with your company if it handles its calls professionally. Never lose out on business by getting to a call too late.
Having a virtual receptionist will also help ensure that you never miss any important calls or messages. You will feel more at ease if you are travelling and even when you’re on vacation. You will get more flexibility with your schedule and much more time on taking care of your business. A virtual assistant is cost efficient and will give your company a professional image.