Time of day routing is a very powerful feature that is the basis for many call management systems. Its function is to send calls to different destinations at different times of the day. This feature is also called Hunt Groups. It can also used to introduce feature sets into Call management plan for example you may wish your calls to go to a group of people at one point in the day and another group of people at another time today. This feature is fully flexible and can manage the most sophisticated time of day routing plan.
You can introduce other features to work in conjunction with Time of Day Routing such as:
- Voice menus
- Call queues
- Hunt groups
- External telephone numbers
- Live answering services
- PIN access control
- Out of hours services
It is possible to create multiple time of day routing plans on hold in reserve for use at the most appropriate time.
This feature can also be used when employing staff on variable hours allowing you to introduce a staff member to a calling group as your business needs require. Time of day routing is also a valuable feature if you operate for example you may have staff in UK who operate between 9 AM and 5 PM, and staff in the USA who operate between 5 PM and 2 AM and staff in Asia who operate between 2 AM And 9 AM. The time of day routing feature will automatically transfer calls to the correct destination based on the time-of-day.
Packages that include the Time of Day routing feature are as follows: