PIN Access control is a feature that allows you to accept calls from callers only after they have entered a PIN that is valid and verified by your phone system.
There are 2 main uses for PIN access control:
The caller dials your main number, and can either be immediately presented with a PIN request or go through a menu option to guide them to a segment where their PIN is requested. Once a recognised PIN has been keyed in, the system will route the caller to the appropriate call handler based on that specific PIN.Call Charges to Various Types of destinations:
This particular way of using PIN Access Control can be useful in the following activities:
Membership Queries
- VIP access
- User Validation
- Service Level differentiation
- Emergency Prioritisation
- Out of Hours Support
By setting up a series of unique PINs you can then prompt callers to dial the persons extension that they are trying to reach. Once a recognised PIN has been entered the system will route the caller to the appropriate extension based on that specific PIN. By default no PIN Request message is played. You can record your own in the Voice Prompts section of your control panel and then select it from the dropdown box.
What type of destinations can I divert calls to?
You can divert calls to any type of destination on your account:
- Individual user extension
- Hunt group
- Voice menu
- Conference room
- Alias
- Call queue
- Calendar based routing group
- Caller ID based routing group
Can I create multiple PIN codes for one destination?
Yes, in fact this can be beneficial if you want to provide multiple people with unique access codes. For example, if you want to have an out-of-hours support line that only customers can access, you can create a unique PIN code for each and send all the calls to the same destination. If a customer cancels their service, you can then delete their PIN code without affecting your remaining customers.
This feature is available in the following packages:
