PIN Access control is a feature that allows you to accept calls from callers only after they have entered a PIN that is valid and verified by your phone system.There are 2 main uses for PIN access control:
Call Charges to Various Types of destinations:
This particular way of using PIN Access Control can be useful in the following activities:
- VIP access
- User Validation
- Service Level differentiation
- Emergency Prioritisation
- Out of Hours Support
What type of destinations can I divert calls to?
You can divert calls to any type of destination on your account:
- Individual user extension
- Hunt group
- Voice menu
- Conference room
- Call queue
- Calendar based routing group
- Caller ID based routing group
Can I create multiple PIN codes for one destination?
Yes, in fact this can be beneficial if you want to provide multiple people with unique access codes. For example, if you want to have an out-of-hours support line that only customers can access, you can create a unique PIN code for each and send all the calls to the same destination. If a customer cancels their service, you can then delete their PIN code without affecting your remaining customers.