Caller ID Based Routing
Caller ID Based Routing is a very powerful and multi-functional feature. The main purpose of Caller ID Based Routing is to route calls based on the telephone number of the caller… for example if you know the incoming caller ID of a customer or supplier you can create a rule that says:
If a call comes in from [Given Number] then send the call to [Given Destination]” which will in effect, send all calls that follow the rule to the right department, individual, queue or voicemail and enable you to utilise your staff more effectively.
Using Caller ID Based Routing as a Call Barring tool:
Caller ID Based Routing can effectively be used as a Call Barring tool by manually adding phone numbers to a previously created rule set. You can choose to bar a call based on the following criteria:
- 01112223344 – full phone number
- 0201234* – partial phone number to match an entire organization with a range of numbers
- 01234* – an entire UK area code
- “Withheld” – Callers who withhold their number
You should enter the number in the format they are displayed to you – i.e. for a UK number, 01112223344, rather than with a leading ’44’ or any other format. You can choose to bar a call by setting the rule to REJECT it, and the caller will simply be disconnected, or send the call to a predefined voicemail box so that the caller does not look for an alternative method of contacting you. You can set up the rule to handle specified numbers in one way, withheld numbers in another way and all other callers can go through to your chosen default route.
For New Businesses
Callers would call the number we supply you, and then calls would be routed as per the rule set.
You can integrate this service into your existing phone system only if you do one of the following:
- Divert your main number to a phone number supplied by us, then receive your calls to alternative phone numbers, mobile phones or VoIP devices
- Move your main phone number onto our System – Porting
We offer this service in one package which is:
