These logs can also help you track the efficiency of any advertising or marketing campaigns.
Different suppliers in our network provide slightly different information:
provide the following data:
- Date of Call
- Time of Call
- Caller ID (Unless withheld)
- Inbound PSTN (Number that was called)
- Destination (Where the call was answered if diverted)
- Call duration
- Cost (If diverted or an outbound call or 0800 number receiving call)
Super Call Forwarding/Voip and Super Switchboard
Provides the following data:
- Begin Date Date the call was made
- Begin Time the call was placed (GMT)
- IO Whether the call was inbound or outbound
- Cnct Time the call connected
- Disc Time the call disconnected
- Ext The extension number that made the call
- CLI Oubound caller’s line identification
- DDI The number called
- Cnct/Dur/s The length of the call
- Charge/£x The cost of switching the call
Follow Me Call Forwarding and Switchboard Call Forwarding
provide the following data
- Date: The date within the month of this call
- Time: When the inbound call was placed (GMT)
CT: The Call Type:
- = Personal Number
- = Control
- = Switchboard (Click for detailed log)
- SM = SMS Notification
- CLI: The calling party’s ID (prefixed with i if international origin)
- Destination: outbound calls made by the system
- The system tried unsuccessfully to call this number
- The system called this number but the call was not accepted
- The system called this number and the call was accepted
- (/ / As above, but the call used extended divert/dmCalls)
- Dur: For how long ([Hours:]Minutes:Seconds) the call was connected to this destination
- Extd Div: For extended divert destinations, how much was charged for the divert.
- Mail: The call was diverted to mailbox means the call was diverted to voice/fax mail and no message was left. A message was left means the system took a message. Messages shorter than 1 second are discarded.
- Usage charge: The basic cost of the inbound call to you. Calls fully or partly funded by an allowance are shown with blue background. This may be supplemented by an extended divert charge (see above) for non-inclusive destinations.
