calendarNow you can route calls based on specific dates in a Calendar. This is particularly useful if you run a Rota or Shift based system for your operators or staff. You can also create Hunt Groups or Queues which can be activated for specific days or for ranges of dates. You can also have specific call handling routines which are activated only during Holiday periods or periods of extended absence and the system will then revert to a Default settting, once that period has passed.

 

What type of destinations can I divert calls to?
You can divert calls to any type of destination on your account:

  • Individual user extension
  • Hunt group
  • Voice menu
  • Conference room
  • Alias
  • Call Queue
  • PIN access control group
  • Caller ID based routing group

 

This feature is available on the following package/s: