usa_america_us_flag_map_pointer_pin-512USA Toll Free Numbers are free to call from any phone (including mobiles) within the USA. Because the USA is such a large country with many states, businesses find that toll free numbers are an excellent way for their customers to call them without having to publish different phone numbers for different states.

Whilst the call diversion/reception charges are slightly more expensive than a geographic USA telephone number, the benefits of having a free to call number far outweigh the costs of receiving the call. This is especially true when marketing products and services across the whole of the USA.

Toll Free Numbers in the USA are used by businesses of all sizes, from a sole trader through to larger corporations. Any business trying to attract customers in the USA would be seriously disadvantaged without one.

light-bulb-iconObviously, if you are considering only doing business in a particular town or city, it would be wise to also get a USA city number. Services start from £1 set-up and £5 per month +VAT. Call diversion charges to UK landlines charged at 4.25p per minute +VAT and to UK mobiles from just 12p per minute +VAT (peak).

You can divert to many international landlines for just 4.5p per minute +VAT and receive calls via VoIP for just 3p per minute +VAT.

Please look at the table below to choose the best package for your needs.

Simply Call Forward
Advance Call Forward / Single User VoIP
Multi User Call Forward / VoIP
Multi Service Call Forward
SIP / IAX2 Trunks*
£1 setup
£5/month
more details
£1 setup
£5/month
more details
£6 setup
£9/month
more details
£10 setup
£10/month
more details
£1 setup
£5/month
more details
Call Queueing
Welcome MessageCreate welcome messages that play a recording before connecting to an operator more details
Call QueuingPlace callers in a queue until an operator becomes available
Music / Message in QueueRecord your own marketing message or upload music more details
Queue Position AnnouncementAnnounce your caller's position in the queue more details
Call Routing
Time of Day RoutingThe ability to send calls to different destinations at based on the time of day
Hunt GroupsCreate groups of operators that can be called all at once or in sequence more details
Calendar Based RoutingRoute calls based on chosen dates in a calendar
Caller ID Based RoutingRoute calls based the caller ID of the caller more details
Conference RoomsCreate conference rooms & invite participants who can join the call with a PIN Code
Pin Access ControlCreate VIP phone access or dial by extension directories more details
Online Account Management
Call StatisticsDetailed call information for all calls e.g. length of call, caller’s phone number & more
Online Account ManagementManage all aspects of your account via a web-based control panel. more details
Payment by Debit / Credit CardPay manually or set up card mandate using web-based control panel at any time of day.
Payment by Direct Debit (UK Bank Account Holders)Set up direct debits to service your account
Payment by Credit Top UpMake advanced payments using credit or debit card.
Online InvoicesReview invoices & statements online in your control panel
Ability to UpgradeThese services can be upgraded, enabling you to add more features.
Expand Number of UsersAs your business grows, add additional operators to make and receive calls.
Ability to Update Contact DetailsEasily update your contact details and billing address using a web-based control panel
Messaging
Voicemail to EmailReceive voice mails as an email with a voice file attached.
Voice Mail to TextHave your voicemails transcribed and delivered to you as a text message or written email. Extra costs apply.
Voice MailListen to your voice mail using any telephone.
SMS MessagingReceive SMS text messages to your email or send / receive via your web-based control panel.
Make / Receive / Divert Calls
Receive FREE Inbound calls via VoIPReduce costs by receiving calls to your VoIP device.
Divert Inbound Calls to UK LandlinesThe ability to receive calls to a UK landline
Divert Inbound Calls to Mobiles / Cell PhonesThe ability to divert calls to UK mobiles.
Divert Inbound Calls to International Landlines & MobilesThe ability to divert phone calls to International landlines & mobiles.
Call BarringBar phone calls or send to voicemail based on the caller’s phone number
Call RecordingThe ability to record inbound and outbound calls
Integration to Live Answering ServiceThis service is compatible with our own and third party live answering services. Extra charges apply.
Outbound Caller IDPresent the number we supply you when making calls or where applicable any number that you own
Ability to save on International Roaming CostsDivert mobiles to a UK landline number which then diverts internationally
Devices Supported
All DevicesReceive and make calls on any type of phone.
LandlinesReceive calls to any landline anywhere in the world.
MobilesReceive calls to any mobile in the world.
SoftphoneReceive calls free of charge to a soft phone downloaded onto your PC/Mac/Laptop
App on Smartphone / TabletReceive calls for free when connected to ADSL/Fibre broadband by downloading an app
Cordless VoIPBuy a base station and receive/make calls using a cordless VoIP phone.
VoIP Desk PhoneUse an executive VoIP desk phone with multiple features to make/receive calls.
WebphoneLaunch a web-based pop-up phone to make and receive calls.
Call Handling
Attended TransferTransfer calls to a third party & speak to the third party before connecting to the caller (VoIP only).
Unattended TransferTransfer calls directly to a third party(VoIP only).
Mid Call DivertWhen using a landline or mobile, divert calls to a third party.
Three Way Conference CallsInvite a third party to join your call.
Call WhisperHave the nature of the call announced to you before connecting to the caller.
Voice Menus
Single Level Voice MenusAllows user to press 1 (or 2, etc.) to go to the desired department.
Multi Level Voice MenusCreate a 2nd or 3rd level of voice menus allowing you to fine tune where to direct calls.
Voice Menu Voice PromptRecord your own personalised messages or recorded by a voice artist.