You can divert with no costs to the following countries:
- UK
- Argentina
- Australia
- Austria
- Belgium
- Canada
- Chile
- China
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong
- Hungary
- Ireland
- Israel
- Italy
- Japan
- Luxembourg
- Malaysia
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Russia (Moscow)
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- USA.
Please note: O871 numbers can only be reliably dialled from inside the UK via a UK phone network or through a VoIP connection. We are able to divert free of charge because the caller is charged at a higher rate than calling other types of numbers. BT will charge approximately 10p per minute +VAT to the caller when they dial this type of number.
You can choose to earn revenue on an 0871 number but must adhere to the guidelines set forth by PhonePayPlus. You can access the revenue generating services here If you also wish to have free diversions to many UK mobiles then you may want to consider choosing the Follow Me Call Forwarding package then you will be asked if you want to upgrade during the checkout.
 | Follow Me Call Forwarding | Switchboard |
|---|---|---|
| £0 setup £0/month more details | £0 setup £0/month more details | |
| Call Queueing |  | |
| Welcome MessageCreate welcome messages that play a recording before connecting to an operator more details | ||
| Call QueuingPlace callers in a queue until an operator becomes available | ||
| Music / Message in QueueRecord your own marketing message or upload music more details | ||
| Queue Position AnnouncementAnnounce your caller\'s position in the queue more details | ||
| Call Routing | | |
| Time of Day RoutingThe ability to send calls to different destinations at based on the time of day | ||
| Hunt GroupsCreate groups of operators that can be called all at once or in sequence more details | ||
| Calendar Based RoutingRoute calls based on chosen dates in a calendar more details | ||
| Caller ID Based RoutingRoute calls based the caller ID of the caller more details | ||
| Conference RoomsCreate conference rooms & invite participants who can join the call with a PIN Code | ||
| Pin Access ControlCreate VIP phone access or dial by extension directories more details | ||
| Online Account Management | | |
| Call StatisticsDetailed call information for all calls e.g. length of call, caller’s phone number & more | ||
| Online Account ManagementManage all aspects of your account via a web-based control panel. more details | ||
| Payment by Debit / Credit CardPay manually or set up card mandate using web-based control panel at any time of day. | ||
| Payment by Direct Debit (UK Bank Account Holders)Set up direct debits to service your account | ||
| Payment by Credit Top UpMake advanced payments using credit or debit card. | ||
| Online InvoicesReview invoices & statements online in your control panel | ||
| Ability to UpgradeThese services can be upgraded, enabling you to add more features. | ||
| Expand Number of UsersAs your business grows, add additional operators to make and receive calls. | ||
| Ability to Update Contact DetailsEasily update your contact details and billing address using a web-based control panel | ||
| Messaging | | |
| Voicemail to EmailReceive voice mails as an email with a voice file attached. | ||
| Voice Mail to TextHave your voicemails transcribed and delivered to you as a text message or written email. Extra costs apply. | ||
| Voice MailListen to your voice mail using any telephone. | ||
| SMS MessagingReceive SMS text messages to your email or send / receive via your web-based control panel. | ||
| Make / Receive / Divert Calls | | |
| Receive FREE Inbound calls via VoIPReduce costs by receiving calls to your VoIP device. | ||
| Free to callers from UK LandlinesCurrently only UK callers using a fixed line can make calls that are free of charge when dialling an 080x number. | ||
| Divert Inbound Calls to UK LandlinesThe ability to receive calls to a UK landline | ||
| Divert Inbound Calls to Mobiles / Cell PhonesThe ability to divert calls to UK mobiles. | ||
| Divert Inbound Calls to International Landlines & MobilesThe ability to divert phone calls to International landlines & mobiles. | ||
| Call BarringBar phone calls or send to voicemail based on the caller’s phone number | ||
| Call RecordingThe ability to record inbound and outbound calls | ||
| Integration to Live Answering ServiceThis service is compatible with our own and third party live answering services. Extra charges apply. | ||
| Outbound Caller IDPresent the number we supply you when making calls or where applicable any number that you own | ||
| Ability to save on International Roaming CostsDivert mobiles to a UK landline number which then diverts internationally | ||
| Devices Supported | | |
| All DevicesReceive and make calls on any type of phone. | ||
| LandlinesReceive calls to any landline anywhere in the world. | ||
| MobilesReceive calls to any mobile in the world. | ||
| SoftphoneReceive calls free of charge to a soft phone downloaded onto your PC/Mac/Laptop | ||
| App on Smartphone / TabletReceive calls for free when connected to ADSL/Fibre broadband by downloading an app | ||
| Cordless VoIPBuy a base station and receive/make calls using a cordless VoIP phone. | ||
| VoIP Desk PhoneUse an executive VoIP desk phone with multiple features to make/receive calls. | ||
| WebphoneLaunch a web-based pop-up phone to make and receive calls. | ||
| Call Handling | | |
| Attended TransferTransfer calls to a third party & speak to the third party before connecting to the caller (VoIP only). | ||
| Unattended TransferTransfer calls directly to a third party(VoIP only). | ||
| Mid Call DivertWhen using a landline or mobile, divert calls to a third party. | ||
| Three Way Conference CallsInvite a third party to join your call. | ||
| Call WhisperHave the nature of the call announced to you before connecting to the caller. | ||
| Voice Menus | | |
| Single Level Voice MenusAllows user to press 1 (or 2, etc.) to go to the desired department. | ||
| Multi Level Voice MenusCreate a 2nd or 3rd level of voice menus allowing you to fine tune where to direct calls. | ||
| Voice Menu Voice PromptRecord your own personalised messages or recorded by a voice artist. |
